|
|
Customer Processes in Business-to-Business Service Transactions
1;Preface and Acknowledgements;8
2;Table of Contents;10
3;List of figures;14
4;1 Introduction;16
5;THEORETICAL BASIS ;26
5.1;2 Service Engineering;26
5.2;3 Transaction cost theory;68
5.3;4 Customer pr... |
 |
|
|
| Download PDF |
| Customer Processes in Business-to-Business Service Transactions |
|
